At Sunset Surf Shop, we’re as passionate about getting your gear to you as you are about hitting the waves. Here’s everything you need to know about shipping and returns.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to ensure your surf gear arrives ready for action.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Note: Delivery times may vary depending on destination and customs processing.

Returns & Exchanges

Not completely stoked with your purchase? No worries – we’ve got you covered with our hassle-free return policy.

Return Policy Details

  • You have 15 days from the delivery date to return or exchange items
  • Items must be in original condition (unworn, unwashed, with tags attached)
  • Original packaging and proof of purchase required

Non-Returnable Items

For safety and hygiene reasons, we can’t accept returns on:

  • Swimwear (bikinis and beachwear) – unless tags are intact and hygiene liner is in place
  • Bodyboards – due to potential damage during return shipping
  • Ding repair kits – once opened
  • DVDs and books – if opened or showing signs of use

How to Return or Exchange

  1. Contact us within 15 days at [email protected] with your order number and return details
  2. Wait for approval – Our surf-savvy customer service team will respond within 24 hours with return instructions
  3. Pack your return – Securely package the item in its original packaging with all tags attached
  4. Ship it back to:
    Sunset Surf Shop Returns
    1322 Garrett Street
    Grand Rapids, US 49503

Refund Process

  • Refund timing: Processed within 3-5 business days after we receive your return
  • Refund method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Original shipping fees are non-refundable. Return shipping is your responsibility unless we made an error

Exchanges

Want to swap for a different size or color? Follow the same return process and include a note specifying your preference. If the exchange item costs more, you’ll pay the difference. If it costs less, we’ll refund the difference.

Damaged or Defective Items

If your item arrived damaged, contact us immediately at [email protected] with photos of the damage and your order number. We’ll send a replacement faster than you can say “perfect wave!”

International Returns

For customers outside the U.S., return shipping costs are your responsibility. We recommend using a trackable shipping service as we can’t be responsible for items lost in transit.

Got Questions?

Our customer service team is always happy to help at [email protected]. We typically respond within 24 hours (unless we’re catching good waves – then we’ll get back to you after the session!).

Now get back to what really matters – your next surf adventure!